This section explains the terms and conditions you are agreeing to when you use this website and/or shop from the alphamedicol.co.uk; AlphaMedicol Ltd. website.

Concluding a binding contract

When we receive an order from you to purchase items or services from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until you have received an email to confirm that we have dispatched that item to you or you receive the item. Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

Your right to return goods and receive a refund

We hope you will be happy with any items you have ordered from us, but if you are not entirely satisfied, you’ll find details of our returns policy below.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you a right to return your items. You may notify us of a cancelation of order /contract within 14 calendar days from the date you received or collected your complete order. We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the items. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but it is your responsibilityto pay for any postage incurred in returning the items to us. Unfortunately, we do not refund postage on return of part orders.

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons as you cannot return anything that has a hygiene seal that has been broken

If your unwanted items weigh less than 5kg, please repackage them carefully and return them by post to AlphaMedicol Ltd. Regus Offices The Gatehouse, Gatehouse way, Aylesbury HP198DB within 14 days of notifying us that you wish to return your items.

Please obtain “Proof of Postage” which you can ask for at any Post Office Counter.

If you wish to return an item that is over 5kg, please contact our customer services team by email info@alphamedicol.co.uk and we will advise you on how to return the items.

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply is also faulty then you can claim a refund at this point, which includes the price you paid for it plus any standard postal charges

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.

[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. Please note that if your use means that the items cannot be resold, this reduction may be 100%.

Your right to cancel services

You have a right to cancel a service booked within 14 days without incurring a charge except where you request early supply of the service before 14 days and all or part of the service is delivered before the cancellation date; in which case you will be charged for the part of the service you have used. If you book an appointment and do not turn up for your appointment without informing us at least 48 hours before the appointment, you will be charged the cost of the missed appointment if we are not able to fill the appointment slot due to your cancellation

Terms and conditions for use of AlphaMedicol Ltd. Website.

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. AlphaMedicol Ltd. does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who access this site from other locations are responsible for compliance with local laws applicable in the United Kingdom.

It is a condition of the use of this website, that any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.

every care has been taken in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and we cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, AlphaMedicol Ltd. UK Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

AlphaMedicol Ltd. UK Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. The information on the website is advisory and does not replace professional medical or legal advice. Users of the website requiring professional advice should seek professional advice for their specific condition or needs.

Certain hypertext links in this site may lead to other websites, which are not under the control of AlphaMedicol Ltd. UK Limited. When you activate any of these you will leave the AlphaMedicol Ltd..com website and AlphaMedicol Ltd. UK Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of AlphaMedicol Ltd. UK Limited

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of AlphaMedicol Ltd. UK Limited, or any of their employees or agents.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

AlphaMedicol Ltd. UK Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Trademarks

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by AlphaMedicol Ltd. UK Limited for their use by any person other than the said